Julie's phone went haywire last month. After visiting a local Verizon kiosk, a young employee diagnosed the issue and promised a new purple replacement within one week.
Four weeks later, the package finally arrived.
In this cavern:
And in gray.
Since the original battery, which was purple, needed to be transferred to the new phone, she decided to make a second trip to Verizon. You know what? That same employee offered to mail the cavern on his own and at his expense, ordered the purple replacement to be Fed-Ex'd by today (It arrived this morning, less than 24 hours later), and, to top it off, gave her twenty bucks.
I should clarify: Julie didn't cause a scene or enter the store with mascara-lined cheeks. This kid just recognized a customer in need of frustration diffusion. (Or else he was flirting, in which case I'm sending Julie to Customer Service from now on.)
The amount of money seemed arbitrary to me, but that's what left the biggest impression on her. Sometimes saving your business is worth $20.
Related Verizon posts:
Verizon and World Vision: Marketing Partners
"Is My Map in the Way?"