What consumers bring to the table
Consider these lyrics to Brendan Benson's "What I'm looking for." Then watch them in the commercial below.
Well I don't know what I'm looking for
But I know that I just wanna look some more
And I won't be satisfied
'Till there's nothing left that I haven't tried
For some people it's an easy choice
But for me there's a devil and an angel's voice
Well I don't know what I am looking for
But I know that I just wanna look some more
Well I don't know what I'm living for
But I know that I just wanna live some more
And you hear it from strangers
And you hear it from friends
That love never dies, love never ends
Now I don't wanna argue, no I don't wanna fight
'Cause you're always wrong and I'm always right
Well I don't know what I am living for
But I know that I just wanna live some more
I used to be involved, and I felt like a king
Now I've lost it all and I don't feel a thing
I may never grow old, I may never give in
And I'll blame this world that I live in
I visit hell on a daily basis
I see the sadness in all your faces
I've got friends who have married
And their lives seem complete
Here I am still stumbling down a darkened street
And I act like a child and I'm insecure
And I'm filled with doubt and I'm immature
Sometimes it creeps up on me and before I know it
I'm lost at sea
But no matter how far I row
I always find my way back home
But I don't know what I've been waiting for
But I know that I don't wanna wait anymore
Looking for...
What I'm looking for...
Looking for...
What I'm looking for...
Looking for...
What I'm looking for...
Looking for...
What I'm looking for...
Looking for...
What I'm looking for...
This TV spot, "Everybody Touch," plays on curiosity and information gathering and entertainment, but the rest of the consumer's story gets told in the unsung lyrics above. I'm not criticizing TBWA\ for making the ad, but the abbreviation of this song reminds me of something important:
Advertisers are in relationship with consumers. Professionally and transactionally, yes, but more than this, they're neighbors like you and me.
This human reality requires good old-fashioned hospitality. The consumer - here it happens to be Brendan - speaks first, not about his interest in iPods but about longing and hunger for Home. The advertiser, like any good neighbor, then responds. In this case, TBWA\ responds to the hunger for information and entertainment (fine things), but other times it must respond to the hunger to get out of "hell on a daily basis," or to not be "lost at sea."
Advertisers can't always meet these needs, and neither can I. But this is what it means to host. This is how we make way for healthy relationships. We listen well and respond as fittingly as we can.